Initial experience of the hospital and how you came to hear about us
I learned about the London Hernia centre through the Internet while I was searching for a place of treatment for my inguinal hernia. It was important to me that the hospital could provide the full range of services suitable for my circumstances as a patient with a heart condition also taking medication to regulate my blood INR. I visited two specialist hernia centres in London and met Consultants at each of them. I decided on London Hernia on the strength of the efficiency and friendliness of the staff and most especially because of the friendly professionalism of the Consultant who took full account of my medical history and made me feel that I would be in excellent hands.
About the treatment you had
The standard of treatment met all my expectations and more. The procedure was a success and the process was professional throughout. The Consultant introduced me in advance to the anaesthetist. There was excellent teamwork. The procedure was carried out faultlessly and painlessly. Aftercare was thoughtful, efficient and very sensitive to my needs. Again, a high standard of teamwork on the ward was evident throughout. There was no sense of my being on a ‘hernia production line’ which was a feeling I had experienced elsewhere.
Your experience with your consultant and any other staff you came into contact with
I cannot speak too highly of the Consultant, Mr Martin Kurzer. He represents all the qualities that anyone would hope for in a Consultant responsible for the outcome of a sensitive medical intervention. He is clearly technically brilliant but more than that he also has the gift of making you feel respected and cared for as a person and not simply a patient. His concern for my progress continued even after I had left the hospital. He took the initiative to contact me and gave me his mobile number. When there was some bleeding, solely the result of my ‘blood thinning’ medication, he made it his concern to advise me over the phone and to treat the wound himself at the hospital. The problem was immediately resolved.
The staff I came into contact with at the hospital were friendly, efficient and courteous. It was also important to me that the friend who came with me to the hospital, waited for me during the operation and who took me home was equally thoughtfully looked after and was also made to feel welcome by all hospital staff. I would single out for special praise Hana Hassan who was responsible for the ward. She was outstanding in every way: thoroughly efficient, utterly professional and wonderfully cheerful. At the end of her long day, Hana’s efficiency and cheerfulness were just as much in evidence as they had been at the beginning. Hana is a great ambassador for the hospital.
Your recommendation or advice for anyone else looking for similar treatment
My advice would be to avoid a ‘hernia production line’. My recommendation would be to look no further than the London Hernia centre at the Hospital of St John & St Elizabeth.